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Customer Management Health Check

- A total review of how good your organisation is at managing its customers.
- Based on >300 Good Practice Standards
- Provides a 3 year view of where profit driving opportunities can be generated from your customer management
- If implemented successfully delivers a ROI of > 4:1

Customer Management Assessment

What is it?

An intensive yet comprehensive assessment of your commercial operations against c. 300 “good practice” commercial standards.

Within the process, management and customers are interviewed in depth, commercial staff are accompanied and appropriate documentation reviewed.

Our output is an agreed roadmap to commercial improvement over both the short, medium and long term.

If you want to transform your commercial effectiveness then this is the right start point.

Customer Experience (CxP)

What is it?

CxP is our Customer Experience Management solution and set of diagnostic tools. This unique software supported tool blends; research, academic theory and practical experience to provide a "hands on" approach for enhancing customer experience where it counts ~ at customer facing level.

Our outputs will help you develop, enhance and improve the experiences you deliver to your customers in line with your “marketing promise”.

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